This page describes the terms and conditions of both online and instore offers. For our full terms and conditions, click here.

Please note: We reserve the right to cancel and refund any orders where promotions or offers have been discounted as part of a glitch or error.

All online offers are exclusive of delivery charges, unless otherwise stated in the promotion terms and conditions.

Promotional codes (also referred to as offer codes and discount codes) are each redeemable only once. Isle of Wight Pearl reserves the right to withdraw a promotional code at any time. Promotional codes cannot be used in conjunction with other promotional codes or any other offer, and only one promotional code can be applied to each purchase. Promotional codes are redeemable instore and online unless otherwise stated in the specific terms and conditions for that offer.

Customer Crown Loyalty entitles you to year-round exclusive rewards and seasonal offers communicated instore and via e-mail. Each Crown Loyalty offer has unique terms and conditions outlined at the time the offers are running. Isle of Wight Pearl reserves the right to withdraw the Customer Crown Loyalty offers at any time. Crown Loyalty accounts are limited to one per person and are for personal use exclusively by the registered account holder. 

Isle of Wight Pearl reserves the right to cancel or suspend a Crown Loyalty account, any benefits or membership to the Crown Customer programme, if Isle of Wight Pearl believes the Crown account is not being used in accordance with these terms and conditions.

Isle of Wight Pearl Crown Customer Loyalty accounts can only be used in the Isle of Wight Pearl store at Military Road, Brighstone, Isle of Wight, PO30 4DD and www.iowpearl.co.uk

Year-round exclusive rewards are:

Free hot drink refill – valid in the Pearl Cafe. Unlimited refill per crown customer per day
10% off orders for life
Exclusive event invitations – these are communicated instore and by email. You must be subscribed to our email list with a current, valid email address to receive these invitations
Priority sale access – these are communicated instore and by email. You must be subscribed to our email list with a current, valid email address to receive these invitations
Free restring – valid for Isle of Wight Pearl jewellery only

Crown Customer rewards are subject to change and we reserve the right to cancel, alter or withdraw a reward at any time without prior notice.

Blue Light Card: Holders of a Blue Light Card are entitled to the same rewards as our Loyalty Crown Members. Registration to receive these benefits must be done in store (no purchase necessary), after which point you will be able to receive the discount in store and online.

Buy One Get One Free (BOGOF) is available on selected dates only, on certain items and instore only. There is no cash equivalent to this offer. Cannot be used with any other offer.

3 for the price of 2 available on selected dates only, on certain items and instore only. There is no cash equivalent to this offer. Cannot be used with any other offer.

Order/Product Reviews  – by purchasing an item online you agree to receive an email inviting you to leave an optional review of your purchase if you should wish to. Please note this does not sign you up for any other marketing schemes/emails through Isle of Wight Pearl it is for review purposes only.

Gift vouchers cannot be replaced if lost, stolen or destroyed. Vouchers cannot be refunded or exchanged for cash or other vouchers.
If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a card payment. If it is less, then change cannot be given. Vouchers cannot be used in conjunction with any other offer. Vouchers cannot be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
Our gift vouchers are only available to purchase and redeem instore. Vouchers are valid for 12 months from the date of purchase.

£5 and £10 voucher available to spend on jewellery instore only. There is no cash equivalent to this offer. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a card payment. If it is less, then change cannot be given. Cannot be used in conjunction with any other offer.

Pricing

Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced or offers may be incorrectly applied. We will normally verify prices as part of dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Online Gift Card

Isle of Wight Pearl Virtual Gift Cards can be redeemed at our website only, they cannot be redeemed in any of our stores or over the phone and e-mails.

Gift Cards expire one year from date of purchase.

The Isle of Wight Pearl Gift Card can be used as full or part payment for any purchase and does not have to be used in full at any one time.

Gift Cards cannot be returned or exchanged for cash.

If a product is returned to us that has been purchased using a Gift Card, the value will be refunded back onto that Gift Card, or a new Gift Card will be issued.

Offer codes cannot be used in conjunction with Gift Cards.

We reserve the right to amend or withdraw a promotion without no